I booked this hotel through asiarooms.com, which advertised heating and cooling. After payment went through, they then sent an email saying that repairs were being done throughout October and the hotel would provide extra bedclothes if you are cold! Unless you don't mind not having any heating or cooling, I suggest choosing elsewhere. more

I spent a lot of time researching hotels in Tokyo and thought this one looked like the best value for money in a good location. And fortunately, I wasn't wrong. Yes, it is a little dated... and perhaps the 'new' should be amended to '70s' but it is clean, convenient, has a/c (which is an absolute must at this time... more

I am pleased that I could travel to Tokyo, met those people, and stayed in a hotel like this. I lived on the 14th floor for 10 nights and the view and the whole thing was just amazing. You won't get a much better room or kinder treatment in the Hilton on the opposite side of the park but it... more

I booked 3 nights directly from their English website. Today is my second night and so far so good. -- WOW, shocking! Finally, a Japanese hotel with at least ONE English TV channel -- BBC News. It is better than NONE -- Free Internet but you will need to go to the front desk and ask for an "Internet Connectivity... more

PROS: Breakfast buffet was not bad; Free internet; Free shuttle bus to and from Shinjuku Train Station; Helpful Staffs who speak English; Near convenient store and grocery store; Restaurant in the hotel is good and efficient; Rooms are clean and spacious for Japan; Hot water kettle in room; Ice Cream and Soda vending machine prices aren't more than grocery store;... more

We were surpriesed that the rooms were spacious and clean, and the location of the hotel is good and they have shutter service to the shinjuku station which is 5mins away. The staff were very helpful. We will definitely go back to this hotel again if we visit Tokyo again. Jeanie more

PROS: Great breakfast, clean rooms, friendly staff, staff could speak english, free shuttle bus to train station CONS: Too far from the train station, no cutlery/ bowls in the room, bathroom too small, no safe, no shuttle bus between late morning and early afternoon..... Good value for money. more

The room was clean, spacious and had everything you need. The location is good, next to the Government Buildings, a visit to which is a must for the stunning city view from the top. Considering the price, I found this to be a great value hotel. more

I am from Perth, australia and we just returned from 2 weeks at Shinjuku New City Hotel. I stayed with my 12yo and 7yo. It was brilliant. We had a triple room, which i thought was a great size, service was excellent, it was no fuss. I took my laptop and used their internet connection kit - i used the... more