Stayed here, sight unseen, due to an emergency. A friend of mine was having a legal problem, and I didn't know how long I needed to stay, so I pre-booked on Orbitz for 4 nights at the airport in San Juan, the week before Christmas. Hotel's condition was not satisfactory. One of two elevators didn't work. My hotel room did... more

This hotel was a grossly misrepresented on the website, overpriced for the quality, and the epitome of a roach motel. When we first arrived, we entered our rooms, to find the overwhelming stench of mold and mildew slap us in the face. We decided to tough out the first night as it was very late and we were exhausted. As... more

The hotel charges a pretty expensive rate for parking, approx. 18/day. One day we came back from activities and there was no parking! They take a $100 deposit, out of your credit card jujst in case you charge something to your room or brake something, but goooood luck getting it back! Cannot swim at the beach, and the hotel is... more

don't let this hotel fool you , i booked 10 days at $75.00 a day, but what they do not tell you is the hotel staff are very rude, there is no cafe most of the time, i have never seen a breakfast, the beach is locked and if it was not locked it is all reef no swimming. it... more

This hotel stay was pre-wedding for my husband and I. Believe me when I say it is NOT what we had in mind for the start of a romantic wedding and honeymoon! First and foremost, this place is in the G H E T T O (In my opinion all of San Juan is pretty much a dump). Check-in was... more

I stayed in San Juan Beach Hotel for a weekend in September 2008. The hotel is very modest, the room furnished with very old furniture and curtains with holes, but considering the star rating I wouldn’t expect anything more. That is not the point. The point is that the hotel service is absolutely horrible. From day one my friend and... more

I arrived and stood at the front desk while two male employees, I think managers, had their conversation while I waited at least 5 minutes RIGHT in front of them before one of them even acknowledged me. The room was ok, but that was all. no ice machines on the floors that I saw, you'll be lucky to connect to... more

I do not know where to start. It was a total mess. Hotel lobby small, dirty, cheap looking and broken looking. Staff members clothing tacky, old and worn. Rooms and corrider dirty and smelly. Room carpet and bathroom floors were dirty upon arrival, shower curtain were moldy, furniture cover were torn under sheets multiple black spots. I have a autoimmune... more

Date: August 2004 and August-September 2005 This is our 25th time in visiting the wonderful island. We had booked with different hotels: To name a few: Hotel Miramar, Hotel Toro, the now demolished Hotel Central, Soy Ikebanna and a private House. Of all these my family and I have stayed with, the maximum of ten days, we found that Hotel... more