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El Cid Castilla Beach Hotel


TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
 3.5 of 5 stars 242 Reviews
5.0 of 5 stars
59
4.0 of 5 stars
76
3.0 of 5 stars
37
2.0 of 5 stars
38
1.0 of 5 stars
32
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TripAdvisor Popularity Index:
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#10 of 60 hotels in Mazatlan
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What's Near El Cid Castilla Beach Hotel

Similar Nearby Hotels
Distance in: mi km
Hotel USD* Distance Rating
El Cid El Moro Beach Hotel $172 0.3 mi 0.6 km 3.5 of 5 stars
Fiesta Inn Mazatlan $105 1.6 mi 2.5 km 4 of 5 stars
Las Flores Beach Resort $181 2.5 mi 4.0 km 3 of 5 stars
Faro Mazatlan Beach Resort $173 10.1 mi 16.3 km 3 of 5 stars
El Cid Marina Beach Hotel $164 11.7 mi 18.8 km 4.5 of 5 stars
All Hotels in Mazatlan
*Average price
Top-Rated Nearby Restaurants
Distance in: mi km
restaurant Distance Rating
Pancho's 2.5 mi 4.0 km 3.5 of 5 stars
Jungle Juice 4.3 mi 6.8 km 4 of 5 stars
Margaritas Restaurant 4.3 mi 6.8 km 4 of 5 stars
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Top-Rated Nearby Things to Do
Distance in: mi km
Thing to Do Distance Rating
Acuario Mazatlan 1.1 mi 1.8 km 4 of 5 stars
Salsa, Salsa & Sunset 2.4 mi 3.9 km 4.5 of 5 stars
Huana Coa Canopy Adventure 2.5 mi 4.0 km 4.5 of 5 stars
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Traveler Advice on El Cid Castilla Beach Hotel

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  • Ask a question or view 573 posts on Mazatlan from this week.
Professional Advice (1)
Title Source
“A golden past and future” SignOnSanDiego.com/McClatchy News
Web Comments from Travelers (1)
Title Source
“El Cid Castilla Beach Hotel” Expedia.com
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El Cid Castilla Beach Hotel
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Property Type: Resort (All-Inclusive)
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Low rise with tower located two blocks from the shops, galleries, and restaurants of Mazatlan's Golden Zone.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates and Availability: $136 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 241 traveler reviews
  • What to Expect:
    • 3.5 based on 142 reviews Rooms
    • 4 based on 142 reviews Service
    • 3.5 based on 141 reviews Value
    • 4 based on 142 reviews Cleanliness
    • 4 based on 45 reviews Pool
  • Recommended For:
    • 60% based on 158 reviews Families with young children
    • 60% based on 158 reviews Families with teenagers
    • 50% based on 158 reviews Young singles
    • 40% based on 158 reviews Older travelers
    • 30% based on 158 reviews An amazing honeymoon
Next 10 »

Reviews of El Cid Castilla Beach Hotel

( 1-10 of 242 )
“Worst New Year Ever”
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1 of 5 stars
golfaholicmt
Montana
Jan 5, 2009
0/2 found this review helpful

Spent 1 week, Dec 27th 2008 to Jan 3rd, 2009, at this hotel.  As a family, we have taken many trips to Mexico for vacations. The El Cid is by far the worst one we have been to. To start off, we had to be at our airport at 4:00am to start our trip. After finally getting there, I was... more

Management response from
CSElCid, General Manager

Dear golfaholicmt We thank you for your review. I am so disappointed to hear of your unsatisfactory stay at El Cid Castilla Beach Hotel. What you have described sounds nothing like our practices and standards. Yes, reviews are very important for us and we do care about what our customers liked and disliked. If possible we take immediate action. If...

“never again”
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2 of 5 stars
lanabkirks
Cave Creek, AZ
Jan 1, 2009
0/2 found this review helpful

If we are going to spend money and travel during prime holidays like Christmas, this was NOT worth the money! We traveled with family and friends 15 people total and the El Cid was in a great location, but the hotel was a dump. The rooms were very old and out dated and there was only 1 outlet in the... more

Management response from
CSElCid, General Manager

Dear lanabkirks Thank you for taking the time to post a review on El Cid Castilla Beach Resort. I am sorry that you did not have a positive experience at our hotel. We do our best to ensure that our guests are satisfied. We were very concerned to note that the housekeeping service that you received fell well short of...

“Wonderful Resort”
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5 of 5 stars
BobPam46
Southern Arizona
Dec 30, 2008
1/1 found this review helpful

I do not know how anyone could write a negative review about this outstanding property. My wife and I and wife's son and girlfriend (late 20's) were guests at the El Cid Castilla from 21 - 27 December 2008, and the stay was simply fantastic. Everyone, and I mean everyone from senior staff to bartenders, room attendants, poolmen, serive people,... more

Management response from
CSElCid, General Manager

Dear BobPam46 First & foremost, I wish to thank you for taking the time to review our hotel. All of our client’s observations and concerns are very important to us since it is the best source of information to improve our services and facilities. We are glad to read that your stay with us was great! We take pride in...

“wonderful except for a few things”
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3 of 5 stars
travelinglil
somewhere out there
Dec 27, 2008
2/2 found this review helpful

I stayed at Castilla Beach over Christmas and overall had a wonderful experience. The hotel was recently all redone and the rooms are gorgeous and beautiful. The pool areas are wonderful, though there did not seem to be enough chairs by the pool or down by the beach at all, I witnessed many people walking around desperately to find a... more

Management response from
CSElCid, General Manager

Dear travelinglil I would like to thank you for taking the time to share your comments, without constructive feedback from our guests such as yourself, it is not possible for our company to measure the quality of the services provided, and thanks to it we are able to continue with our standards of service and also have an opportunity to...

“Wonderful for family and just adults too”
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5 of 5 stars
idahowinner
idaho - USA
Dec 19, 2008

We have stayed at the El Cid Castia two times, once just my husband and I, the second trip we took my brother and we are taking our three older teenagers for Christmas this year. The hotel is centrally located, clean, great food, alot of activities and has a very accomodating staff. We just fell in love with it. more

Management response from
CSElCid, General Manager

Dear idahowinner What an essay of a review...thanks for noticing everything and for taking the time to share your experiences of your stay in El Cid Castilla Beach Hotel. I am very happy to read that you are enthusiastic about our location and that we were able to meet your expectations with the service we provided you and the ambiance...

“Just Incredible!!!!!”
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5 of 5 stars
DELREALFAMILY
MABELLA
Dec 18, 2008

We were looking for a nice place for the family and we couldn't find a better place than this one, the service was amazing, everyone very nice and helpful, we had the best holiday in this hotel. We would like to thank the manager of the hotel (Mark) he just made our stay even better always looking to give us... more

Management response from
CSElCid, General Manager

Dear DELREALFAMILY First of all, thank you so much for your review regarding your recent stay with us. I am very proud to read that you experienced at El Cid Castilla Beach Hotel was perfect during your vacation in Mazatlan. A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in place;...

“Fantastic”
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5 of 5 stars
marlanbrando
United Kingdom
Nov 14, 2008
3/3 found this review helpful

My husband and I stayed at the Hotel El Cid Castilla and have nothing but good things to say about it. There are four hotels in the chain and you can use the faciilities of all of them. There are lots of resturants/bars/shops and really high quality nightly entertainment. The pools were lovely and staff running events weren't pushy at... more

Management response from
CSElCid, General Manager

Dear Marlanbrando I want to express my thanks to you for sharing your experiences in El Cid Castilla, I know I speak for others when I say that I appreciated the thoughtful gesture. Keeping customers happy, ensuring that they come back in the future and encouraging them to sell the merits of our hotel to their friends, relations and colleagues...

“Love the El Cid Castilla”
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5 of 5 stars
tonyrivera
Nevada
Nov 2, 2008
5/6 found this review helpful

I stayed at the El Cid Castilla and it was a very nice experience. The maids kept my room spotless and were very attentive. The front desk called my room shortly after my arrival to ask if every thing was to my satisfaction. Room service is having a sale of 20% off and that came in handy for coffee and... more

Management response from
elcidmazatlan, General Manager

Greetings from El Cid Resorts and we would like to thank for posting your comments in Tripadvisor.com For us at El Cid Resorts it was a great pleasure to host you during your stay in Mazatlan and we look forward having the pleasure to host you again in a near future. Comments of this nature make our job more pleasant...

“The activities director was awesome”
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5 of 5 stars
klove33
Los Angeles
Oct 29, 2008
3/3 found this review helpful

We stayed at El Cid for a week long getaway and all the staff were terrific. The activities director, Iran, was especially welcoming and fun. Iran was full of energy everyday and so helpful and outgoing to everyone. He had lots of great suggestions and helpful tips. His pool exercises everyday drew lots of participants and everyone had a blast!... more

Management response from
elcidmazatlan, general manager

Greetings from El Cid Resorts and we really appreciate your comments posted in tripadvisor.com for Us at El Cid Resorts our main goal is to exceed our guest expectations. I will share your comments with Iran and all the staff mentioned in your comment. We look forward having the pleasure to host you again in a near future in any...

“Dont Buy All Inclusive”
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1 of 5 stars
dukslayer13
San Diego, Ca
Oct 29, 2008
1/4 found this review helpful

After being to several other all inclusive resorts, El Cid is far below average. Service was ok, buffet was the same junk day in and day out. If you can figure out the restraunt system, you may be able to eat dinner. I was under the impression that their were 6 or 7 restraunts included in the all inclusive, yea... more

Management response from
elcidmazatlan, General Manager

Greetings from El Cid Resorts,I have read your comments about your stay here at El Cid Resorts and we really appreciate your feedback and the time you took to post it and I will be sharing this with my F&B Department. The best way to improve our service is to keep our staff informed at all times. To fully satisfy...

Next 10 »

Reviews of El Cid Castilla Beach Hotel

( 1-10 of 242 )
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El Cid Castilla Beach Hotel Also Known As

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico