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El Cid El Moro Beach Hotel


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El Cid El Moro Beach Hotel
Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Twenty five story beachfront high-rise resort located in Mazatlan's Golden Zone, approximately 12 mi from the Mazatlan Airport.
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates and Availability: $172 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 91 traveler reviews
  • What to Expect:
    • 3.5 based on 69 reviews Rooms
    • 4 based on 71 reviews Service
    • 3.5 based on 70 reviews Value
    • 4 based on 70 reviews Cleanliness
    • 4 based on 18 reviews Pool

Reviews of El Cid El Moro Beach Hotel

( 1-10 of 92 )
Jan 1, 2009

We stayed at the El Cid Moro through timeshare from December 17-27th, 2008. Pros: They checked us in with no problems. Loved our room which faced both the city and the ocean. Rooms were super clean.---No bugs at all anywhere. Room service was quick and yummy. Maid cleaned our room everyday. Pool was amazing!!! Right on the beach. Happening place... more

Management response from
CSElCid, General Manager

Dear vacationprolady Thank you for taking the time to post a comment regarding your recent stay at El Cid El Moro Beach Hotel. We really appreciate your feedback (and all of your great photos) and are pleased to learn that you enjoyed your stay in our Hotel, our facilities, location and, most importantly, the service provided…especially our Chef appreciated your...

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5 of 5 stars
Sacramento, CA
Dec 28, 2008
2/2 found this review helpful

The El Cid El Moro Hotel was perfect in every way. We stayed there from Nov. 29th through Dec. 19th, 2008. This hotel is first-rate when it comes to customer service. Our first room wasn't the "view" I had "hoped" for. Because we were celebrating our anniversary, I wanted this room to have a great ocean view. My husband went... more

Management response from
CSElCid, General Manager

Dear pirh We are happy to hear you had an enjoyable stay with us and found the location, hotel in general, friendly staff, etc. to be great. We pride ourselves on creating the utmost outstanding warm, comforting stay for each and every guest. We are glad that you decided to spend your wedding anniversary with us. I'm so pleased to...

Dec 27, 2008
2/2 found this review helpful

We have vacationed in Mazatlan at the El Cid El Moro Tower for more than 12 years. We call our annual 2-week stay there (most often with friends) the "Underachievers Club" since we take this time for the R&R that isn't possible in our busy lives! The resort has grown over the years, but retains its "user-friendly" atmosphere with great... more

Management response from
CSElCid, General Manager

Dear latish Wow, what a great testimonial! I just wanted to say thank you for taking time to write a review about your experience with us and we appreciate your willingness to share it with future travelers. We greatly appreciate when guests take the time to let the world know about their experiences. We are so happy that your stay...

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5 of 5 stars
California City, California
Dec 24, 2008
2/2 found this review helpful

This resort was great. Although we were given a very nice one-bedroom suite at check-in, it was not the room that my wife had seen pictures of and was excited to stay in. It was our anniversary and I wanted it to be really special for my wife and so I asked if we could have another room. There was... more

Management response from
CSElCid, General Manager

Dear rchpjf Thank you for your kind words. At El Cid El Moro Beach Hotel, we have worked very hard to deliver a great experience and are happy to read that yours was indeed great. We pride ourselves on "one to one" customer service. We try to always do extra to make our customers feel welcome when they are away...

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3 of 5 stars
Columbus, OH
Dec 24, 2008
1/2 found this review helpful

We just returned from El Cid El Moro today. We went as time share owners through Wyndham, not El Cid - it's an Associate Resort for us, not technically an "exchange." The main lobby area and restaurants are beautiful. We had two studio rooms at El Moro - one on the 5th floor and on on the 9th floor -... more

Management response from
CSElCid, General Manager

Dear LivandMarc I was in review of your comments and I would like to take the opportunity to thank you for the time taken in this matter and let you know that your comments are very much appreciated to us because feedback gives the opportunity to improve our services and procedures. We want customers to enjoy visiting our resorts, so...

Dec 10, 2008
1/1 found this review helpful

This is our 2nd HOME...We have been coming to this resort for 7 yeas now, and every year it just get better...The STAFF are so friendly and extremely helpful..they cannot do enough to make your stay memorable.. The rooms are very well appointed and have everything you need, dishes, refrigerator, micro-wave, toaster oven, as well as all the requirements needed... more

Management response from
CSElCid, General Manager

Dear DeweywhiteRock Wow! More like an eulogy! What splendid reading...very pleased that you enjoyed all that we and the area have to offer. ..we have worked hard to appreciate our guests and visiting El Cid El Moro should be like returning home. I am glad to note that our convenient location, facilities and friendly staff exceeded your expectations; it is...

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2 of 5 stars
Maple Ridge
Dec 7, 2008

Hotel rms need Upgrading to modern look BIG time. Better Beds than the ROCK hard ones they have. Better Furnature in outter rm would be plus. High Speed internet to All the Rms would be another plus. Upgrade Kitchens with Ranges & fix Range Hoods. Heat pools, lower hot tub temp. Limit Time Share Presentaions to 1 NOT 2! that... more

Management response from
CSElCid, General Manager

Dear HawaiianWoman Greeting from the “The Pearl of the Pacific”. Thank you for taking the time to provide your valuable feedback on our rooms and facilities, as it is only with feedback that we can continue to improve and exceed the expectations of our guests. Please know that we have been working in an extensive renovation program and have been...

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3 of 5 stars
Prince George, Canada
Nov 29, 2008
0/1 found this review helpful

We traded our week from Nuevo Vallarta for a new look at Mexico. Our room was clean, but ok for appearance and what was available in the rooms. Very 70's. The beds were very hard. The showers were either:  HOT or COLD within a 30 sec span. The TVs were old and the deck has a very low railing.  We... more

Management response from
CSElCid, General Manager

Dear SuzieQRN Thank you for choosing to stay with us at El Cid Moro Beach Hotel and for taking the time to comment on your experience. We truly appreciate your comments, both positive and constructive, as they provide us with an opportunity to gauge our performance and improve where necessary. We were concerned to note that the beds and appliances...

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5 of 5 stars
Oakland, California
Nov 15, 2008
1/1 found this review helpful

The accommodations at the hotel left nothing to be desired, the staff was very helpful and friendly, and the location provided easy access to all facilities and activities in the Golden Zone. I primarily used room service and service at the pool for meals and found them to be better than average in quality, and the meals themselves to be... more

Management response from
CSElCid, General Manager

Dear KikiChess I can´t begin to express what your review means to me and all the staff. It is always nice to be recognized when you put in a little extra work and your wonderful comments can benefit enormously El Cid team's atmosphere. Thanks to positive feedback from our guests who wanted a good meal experience, we created new menus...

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5 of 5 stars
Kirkland,wa
Nov 11, 2008
1/1 found this review helpful

I have been staying at the El Moro in Mazatlan for many years. Through the years, I have seen so much improvement aimed at customer satisfaction. For many years, the food was not the greatest but with new additions to staff and menus, the food is wonderful. The rooms are always kept clean as well as the hotel itself. The... more

Management response from
CSElCid, General Manager

Dear tmv8818 Thank you so much for your encouraging words and taking the time to write these positive comments! Knowing that you noticed all the improvements at our resort gives us another reason to come to work with a big smile and a great attitude. This is a result of a complete team effort, and your comments are an inspiration...

Reviews of El Cid El Moro Beach Hotel

( 1-10 of 92 )
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El Cid El Moro Beach Hotel Also Known As

Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico