Property was adequate, if not outdated, but the service and attitude were horrendous! Regularly took 45 minutes to an hour get our food no matter if it was lunch or dinner. Made the trip with kids very frustrating. Very disorganized. Very unhelpful staff. And heaven forbid if you select the all=inclusive food option, as so many many things are not... more

My parents wedding gift to us was the use of their timeshare, which we traded out for a room in the Villa Del Palmar. I was a bit apprehensive after reading all of the negative reviews, but we were presently surprised. I think some of the confusion may be because the hotel rooms are primarily in the Villa Del Mar,... more

Was a little concerned, after reading some of the reviews, but it was wasted worry. We had 17 people (ages 4 - 65) there for a family reunion...5 rooms, so there was plenty of possibility for something to go wrong. Villa del Palmar was FANTASTIC! Everyone was polite, friendly and eager to please. The rooms were clean and the daily... more

Overall we had a fabulous honeymoon in Puerto Vallarta, the weather was perfect everyday. We were there for the beginning of the Gourmet Food Festival & we attended the welcome Gala dinner & dined at a few of the restaurants participating with guest chefs. Dining - Vista Grill is a must, high in the moutains with spectacular views of Puerto... more

Be prepared on check in.... Your room won't be ready so they can talk to you about a gold card that offers discounts and other benefits but of course after spending 1/2 hour hearing all this you discover that to get the card you must attend their timeshare presentation. I know that Puerto Vallarta is one of the worst places... more

We were staying at this hotel and it started raining when we were walking to our room and the sidewalk was slick and I fell in a crack on the sidewalk and broke my ankle. While I was on the ground someone from housekeeping came and set a wet floor sign down right next to me. I had to go... more

One of our best vacation in Puerto Vallarta... and it was our 4th time to visit this beautiful city! Our week vacation was made thru RCI Excellence and was confirmed originally at the Villa del Mar Resort(annex of Villa del Palmar) for a two bedroom suite. We checked in at the lobby of Villa del Palmar instead of Villa del... more

This is about the forth or fifth time we have stayed at Villa del Palmar in Puerto Vallarta. It is the first time I have booked with a membership I belong to through 1000 Trails/NACO. I was somewhat concerned since the location was in Mexico and a considerable distance from our home, but all went well. We were greeted at... more

Our group of 4 adults stayed in this hotel for 10 days in October, 2008. We booked it through Expedia.com based on a friend's recommendation and paid a very reasonable price ($65 per room per night). But as always you get what you paid for... On the first night we were given the rooms facing the main entrance/road. There was... more