Went as a romantic getaway, stayed in the grand section (was definatly not worth the extra money). If you are looking for a great beach, this is not the place for you, it was rocky, and the local fisherman were gutting their fish and throwing it into the water while we were swimming.The room was not the greatest, it smelled... more

My Mother and I plus two friends stayed at the Pelicanos for two weeks. Yes it was being renovated and it did start before sunup and continued through the night, when we complained we were told construction stopped at 7:00 p.m., this was clearly not the case as we heard various noises of furniture being moved etc. all night. That... more

When we got there, there was no record of our reservation. We asked to use the phone to call our travel agent and the person at the front desk told us we could if we paid 6 pesos. The front desk agent spoke to our travel rep and checked us in. He told us that the hotel was under construction.... more

We arrived at this hotel early in the afternoon only to find that there are two sections to this place, Expedia had not known about or told us. We were taken to a room that had a broken down safe and a sliding door that the lock fell off of when we opened it. More disturbing were the dozens of... more

This is a Shell Vacations Club resort. We initially had a 4 day stay in a hotel unit before our week in a one bedroom condo. Gabriel Garcia the member services mgr had been in constant contact with us in our trip planning and was a great help. On the second day he contacted us and had us moved from... more

I went and stayed at the Plaza with 2 of my best friends. Do not stay at this hotel if you are looking for some luxury diggs, but for our partying purposes, it was perfect. We had a great time, the location was awesome, and the hotel was exactly what we expected it and wanted it to be. The staff... more

This was the worst experience of our lives. My husband and I are Shell Vacation owners and taking our other Shell Vacation resort stays into consideration we assumed the Plaza Pelicanos would be just as nice. We were very mistaken. First of all, the Pelicanos is not truly a Shell Vacation Resort property. Shell reserves a handful of rooms from... more

we went down to puerto vallarta in july and hotel was fine for where we were and what we paid . town was nice , wasnt alot of native pepole trying to get us to buy stuff every foot of town . town was cleaner than most ive been to in mexico . had a good time staff at pool... more

In a nutshell we made a huge error in judgement when booking this vacation. We are a well travelled family who takes at least 3 vacations per year. This time around we had our 2 teenagers with us so based on friends comments on peurto varallta we thought the price was ok and lots to do for all of us.... more