Like a previous reviewer, our first day in Puerto Vallarta was ruined by the rude and insulting treatment by the timeshare staff. We have been to these presentations before - own a Marriott timeshare - and have never been treated so badly. Our first contact was very likeable, and from then on we were passed to 5 - count them,... more

We have just returned from our week vacation at the Grand Mayan. Very nice ! but want to tell everybody about our check in experience. After you check in w/ the front desk they send you over to the hostess desk to get a band on your wrist ( you have to have this band on ! ) The girls... more

Recently my husband and I visited this facility. We were not told that it is under construction, the golf course is dug up, (we brought our clubs) the lazy river is closed and that we would have a 5 storey parking garage to look at instead of the ocean. We were harassed daily by the girls in the lobby claiming... more

We spent a week at The Grand Mayan, and have nothing but positive things to say about it. After our check in we were sent to another counter to get our wristbands as well as being offered the free breakfast and timeshare presentation. We made an appointment for the next day, but after going up to our room, changed our... more

My husband and I stayed here on our honeymoon from 7/20-7/26. My parents paid for the room for us through one of the owners. They found a website that does this so I can't comment on the price and if it's comparable to the quality but I'm 99% sure it is. The resort is awesome! The room was very clean,... more

We have just returned from a week at The Grand Mayan, Nuevo Vallarta. The resort is awesome. We were given the master suite which can sleep 10 people easily thru RCI, which gave us plenty of room for a party of 3. Activities for kids upon my observation is never ending. Personally, we did not utilize it since my 10... more

We just returned from a 7 night stay and had a fabulous time. The best part about this trip was the people. Whether it was the staff at the hotel, local cab drivers and restaurateurs, and other guests (including may Mexicans that were vacationing), all were very friendly and fun. Some quick highlights. Grand Mayan: beautiful resort with many activities... more

Nice resort. Entry is great. Big swimming pools. Lazy River is great. Small Train to ride and boats to take you to other hotels on Mayan property. Good stuff for kids and teens.Rooms good. Food expensive (eat at the Nopal Beach Rest.( Brkfst, lunch, dinner), short walk from the resort, make a left at the Sea Garden and walk to... more

Our family stayed at the Grand Mayan Nuevo over the Thanksgiving holiday last year. It was one of most memorable experiences! The Grand offers a variety of activities for all ages. We have booked another trip for this coming Nov. and were planning to host a traditional Thanksgiving Day feast for our family... BUT I can't remember if the one... more