We were looking forward to a great stay after a long term in the classroom esp. the rooftop hot tubs. Upon arrival we found the hot tubs on the roof had frozen. Bummer. After touring the hotel it looked like the gym/ pool areas would do nicely so after settling in I headed down. The gym was overrun by teenagers... more

It’s one thing to screw up, but TWICE? Engagement and Birthday. Then, incompetent management verbally attacks a client for complaining?? All over 200 dollars. You can put a hotel in the Toronto ghetto, but you can’t call it high class. That’s the short version. Long version and sorry if i’m long winded: My boyfriend, Derek, had booked the jacuzzi suite... more

Don't be concerned about the location factor that some have been complaining about, there is absolutely nothing threatening about the location of this hotel. Like any downtown area of a big city, this is expected. In fact the location is great, close to the Eaton Centre and other downtown Toronto sites. Very nice and clean rooms with great view of... more

We stayed at the hotel for one night to celebrate a family birthday. We had been a few times before, and it really is our home away from home when in Toronto. We would never stay anywhere else. Unfortunately, on this occasion, our room was not ready when we arrived (after check-in time). We returned an hour later to find... more

We experienced a wonderful and welcome trip at this hotel and I would recommend it for many reasons. First off, great location, its about a five minute walk for Young.st, which is always good and ignore what others say about this being a terrible trashy area, (get over yourselves) because there is nothing wrong with its location. The hotel itself... more

I have stayed at the Grand hotel before and had a wonderful time in fact I recommended it to several friends, so I did not hesitate to book rooms for a night for myself, husband and another couple. We booked in advance and when we arrived were told our room wasnt going to be ready until 1/2hour after checkin.That was... more

This hotel is fantastic - we stayed for 3 nights in a Grand Double -lovely room.with lots of space for a city hotel breakfast was great- lots of choice - fresh juices - starbucks coffee - huge range of teas - pastries, breads, and hot choices - more than enough to start your day - in pleasant surroundings- the citrus... more

This hotel is located on Jarvis Street in Toronto which borders on a part of town which is not so attractive. Therefore the hotel has a standard that is in such a league that it is totally able to compete with hotels more atractivelly located. The hotel manages to be a 19 floor highrise on the outside whilst on the... more

Essentially, we (my wife and 3 small children) arrived at the hotel to stay for 2 nights for my sisters wedding a block away. There were almost 50 people from the wedding had stayed there over the weekend. The night we arrived, I checked in and found that the key I was given did not open the underground parking. After... more