The room was small, bed had no headboard. Carpet in need of replacement. On the third day, our key was deactivated. Two trips to the front desk did not resolve the problem and no apology or explanation was offered--even on the second trip back to the front desk. Fortunately a hotel staff member happened by the second time the deactivated... more

This hotel is just next to Toronto town hall and 3 minutes walk from Eaton Center. Rooms a big and beds are very confortable. There is a charge for internet in the room but in the lobby it is free! I guess for the price it's one of the best 4 star in Toronto downtown! more

Hotel has excellent location. easy to walk to Eaton Center and entertainment locations. Rooms are normally sized but a little outdated and would need some new furniture’s. We stayed a week. Room (1602) was not deeply cleaned on arrival but after leaving some change each day we did get excellent cleaning service. Windows open by a small gap. Noisy air-condition.... more

Hotel lobby is nice and service was very good. Rooms, however, are tired and dated. The teal green carpets were stained in spots and faded all over. The curtains are large floral print swags. The furniture is semi-opaque peach stained oak with pickled white. The showerhead in the bathroom was a once-almond colored plastic that had yellowed with age. The... more

We booked the hotel for our wedding. Being North America's only 4* Chinese Restaurant/Hotel Venue for weddings, we expected a whole lot more for the money that we spent above and beyond the cost at other venues. Here is our review of the hotel 1. We were extremely dissatisfied with the level of service we (my family and friends) were... more

The hotel was fairly decent, but looked like it needed a make-over, the rooms however were nice and modern, everything about the stay was average.. however we got fined with a 450$ parking ticket when parking in the hotel garage because we parked in a disabled spot that wasnt clearly marked. someone had clearly moved the sign and put it... more

I have stayed at this Hotel last year and because of it's location I decided to stay there again this year. I booked a best available rate for a double room, and this is what I got, but the room had a real noisy air conditioner, it had not been deep cleaned in a while and under the desk nobody... more

I stayed in this hotel for three days and the experience was great. I booked a room with a king bed, but I was upgraded to a suite, which was perfect. It was in a corner of the building and from the window there was a nice view of the CN tower. The bed and the pillows were extremely confortable.... more

While the hotel was perfectly fine, good luck trying to get through to a guest. I've called numerous times today trying to reach a guest who stayed there after I left Toronto to never reach an operator. That is unacceptable. Finally, I called the guest on their cell phone and they called the operator to inquire/complain about my inability to... more