The welcome from the staff on front desk on arrival was great, after a long 16 hour journey they could not have been more friendly. The hotel was located centrally enough with a short walk to all the major attractions the city has to offer. We stayed for 3 nights from Nov 11th - Nov 14th The room was well... more

Have you ever walked into a building and felt at home straight away? I did when I arrived ,with my husband, at the Carlton Hotel Sutter Street San Francisco. We stayed there in November this year. The welcome we received was, to say the least, fantastic. Theo the concierge was brilliant and did everything he could to ensure our stay... more

We were very impressed by the hotel's environmental credentials - especially the monitor in the lobby showing how much energy was being saved during our stay by their solar panels on the roof. Best of all the staff were superb, the daily happy half hour with free wine from 5.30-6pm allowed you to meet fellow guests and connect with them,... more

I recently stayed two nights at this hotel and was pleased with the experience. The service at this hotel is excellent: They welcomed me warmly, printed out the boarding pass for my flight, booked airport transport, gave directions, etc. This hotel clearly strives to provide a warm and personal experience. I had a superior king room and it was fine.... more

The hotels we stayed at during our tour of America were chosen with great help from Trip Advisor and our choice of the Hotel Carlton in San Francisco was ideal. We were welcomed there by very friendly and courteous staff and our room was well appointed, clean and comfortable with free internet access. The location is excellent and one can... more

Everything here was great! We stayed in November from Thursday night to Sunday, for a vacation holiday! The hotel lobby is very cozy with couches and sitting areas. There is a free wine reception every afternoon where all the guests gather and there was a live musician on a keyboard. The rooms were small but nice, nice decorations - more... more

It's nice to find an hotel that lives up to its positive reputation and The Carlton certainly does. From the minute you arrive - even if you are a bit early - you feel welcome and valued as a customer. (How many times has THAT happened to you lately?) An excellent find (through Trip Advisor, of course). Good location and... more

My mum and I stayed here for the duration of our two night stay in San Fran and couldn't have been happier with our choice. Without exception, the staff were warm, friendly, knowledgeable and could not have done more to make our stay more comfortable. We were treated as privileged and welcomed guests, rather than simply customers. Our room on... more

Our stay at the Hotel carlton was fantastic! We arrived in San Fran late at night but the guy on the front desk was more than welcoming and helpful! This started a fantastic stay at the hotel We had a corner room on the 9th floor. Great view and very spacious room. Extremely clean and was well maintained throughout our... more