Submitting a management response

TripAdvisor allows representatives of hotel, restaurant, or attraction management to respond to reviews written about their property. Responses meeting our posting criteria will be displayed on the TripAdvisor site directly underneath the relevant review. We will not post responses directed solely to the author of the review. We will not post responses directed to TripAdvisor staff, or commenting about TripAdvisor policies.

Please note that TripAdvisor may contact the property to verify that you are a representative.

The same editorial guidelines apply to owner responses as to user reviews, and responses containing any of the following will not be posted:

• Profanity or threats
• Personal insults
• Reports of violent criminal activity
• Commercial web addresses, e-mail addresses or phone numbers for promotional purposes
• Text entirely in ALL CAPS
• Hearsay
• Content not relevant to tourists
• HTML

Instructions for writing your response:

1. Go to the hotel's listing page by searching for your property.
2. Scroll to the bottom of the page and find the Do you own... box.
3. Click the Owner's Page link.
4. On the Owner's page click on the Respond to a review link and fill out the form.